Refund policy

At HaizeFlow, we are committed to ensuring your satisfaction with every purchase of keyboards, mice, and headphones. This Refund Policy outlines the terms and conditions under which you may request a refund for eligible products.

Eligibility for Refunds

You may request a refund within 30 days of the delivery date for items that are:

  • Defective or damaged upon arrival
  • Incorrectly shipped (wrong item or model)
  • Unused and in original packaging, with all accessories and manuals included

Please note that refunds are not available for products that have been used, modified, or damaged due to misuse, normal wear and tear, or unauthorized repairs.

How to Request a Refund

To initiate a refund request, please contact our support team via email at [email protected] with the following information:

  • Order number
  • Product name and model
  • Reason for the refund request
  • Photographic evidence (if applicable, for damaged or incorrect items)

Our team will review your request and respond within 2-3 business days with further instructions.

Return Process

Once your refund request is approved, you will receive a return authorization and shipping instructions. You are responsible for the cost of return shipping unless the item is defective or incorrectly shipped. We recommend using a trackable shipping service, as HaizeFlow is not liable for lost or damaged returns.

All returned items must be securely packaged to prevent damage during transit. We reserve the right to refuse a refund if the product is returned in unsellable condition.

Refund Processing

After we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

Non-Refundable Items

The following items are not eligible for refunds:

  • Products purchased more than 30 days ago
  • Items that have been opened or used (unless defective)
  • Software or digital content (if applicable)
  • Products damaged due to customer mishandling

Exchanges

We do not offer direct exchanges. If you need a different product, please request a refund for the original item and place a new order on our website.

Contact Us

If you have any questions about this Refund Policy, please email us at [email protected]. We are here to help.