Shipping policy
Shipping Policy
At HaizeFlow, we are committed to delivering your keyboards, mice, and headphones with reliability and care. This policy outlines our standard shipping procedures to ensure a clear understanding of how your orders are processed and delivered.
Shipping Method
We offer a single, consistent shipping option: Standard Shipping. This method is applied to all orders placed on our website, regardless of product type or destination. There are no expedited or alternative shipping choices available.
Shipping Costs
All orders are subject to a shipping fee. Free shipping is not available for any order, including those with multiple items or high-value purchases. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of the items in your cart.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak periods or promotional events, processing may take slightly longer. You will receive a confirmation email at the address you provided once your order has been shipped.
Delivery Time
Delivery times vary depending on your location. Estimated transit times are as follows:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Please note that these are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or carrier issues beyond our control.
Order Tracking
Once your order is shipped, a tracking number will be provided via email to [email protected]. You can use this number to monitor your package’s progress through the carrier’s website. If you do not receive tracking information within 5 business days of shipping, please contact us at the same email address.
Shipping Restrictions
We currently ship to most countries and regions. However, some remote areas or locations with limited postal services may experience longer delivery times or additional fees. If your address is not supported, we will notify you via email and provide a full refund for the order.
Lost or Damaged Items
HaizeFlow takes great care in packaging your products to minimize damage during transit. If your order arrives damaged or is lost in transit, please contact us at [email protected] within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.
Contact Us
If you have any questions about this shipping policy or need assistance with your order, please reach out to our support team via email at [email protected]. We aim to respond within 24–48 business hours.